Refund and Returns Policy
At SuddenlySea, we design pieces meant to accompany you through life’s most meaningful chapters.
Returns & Exchanges
We want you to be completely confident in your purchase. If you are not entirely satisfied, we accept returns for a refund or exchange under the following conditions:
Timeline: Items must be shipped back to us within 5 days of your original delivery date.
Condition: Jewelry must be entirely unworn, unused, unaltered, and returned in its original, undamaged SuddenlySea packaging.
Exclusions: Custom designs, personalized/engraved pieces, and final sale markdown items are final and cannot be returned or exchanged.
Proof of purchase (order confirmation or receipt) is required.
Restocking Fee & Shipping
Returns are subject to a 15% restocking fee to cover processing and repackaging, which will be deducted from your final refund.
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs.
Damaged or Defective Goods
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a prompt replacement.
How to Request a Return
Email us at hello@suddenlysea.com to receive return authorization and shipping instructions before mailing your item.
Unapproved returns will not be processed. Once received and inspected, refunds are credited within 5–7 business days.
Store Credit Details
Once your return is received and inspected, store credit will be issued via a digital gift card sent to your email within 3–5 business days.
Store credit never expires and can be used on any future order.
Store credit amounts reflect the purchase price of the item. Original shipping fees are non-refundable, and customers are responsible for return shipping costs.
Shipping Expenses & International Returns
To keep our pricing fair and sustainable, return shipping costs are the responsibility of the customer.
Domestic Returns (US): Customers are responsible for all return shipping fees. We strongly advise using a trackable shipping service or purchasing shipping insurance, as we cannot issue refunds for packages lost in transit to our facility. Original shipping fees are non-refundable.
International Returns, Tariffs & Taxes: For orders returning from outside the United States, the customer is fully responsible for all return shipping logistics, as well as any and all customs duties, import clearance fees, tariffs, and taxes generated by the return shipment.
Deductions: Any unexpected customs fees, processing tariffs, or clearance duties charged directly to SuddenlySea upon receiving your international return package will be deducted entirely from your final refund amount.
How to Initiate Your Return
Contact our support team at hello@suddenlysea.com with your order number and a brief note regarding your return or exchange request.
Our team will review your request and reply within 1–2 business days with your Return Authorization Number and the designated shipping address.
Secure items tightly with original packaging, clearly write your Return Authorization Number on the outside of the box, and drop it off with your preferred trackable shipping carrier.
Processing & Refunds
Once your package is safely received at our facility, please allow 3–5 business days for our quality control team to inspect the condition of the jewelry.
Approval: Once your return is approved, received and inspected, store credit will be issued via a digital gift card sent to your email within 3–5 business days.
Still Have Questions?
Our customer care team is here to help you live beautifully and shop with confidence. Reach out to us anytime at hello@suddenlysea.com.